North Carolina Consumer Advocacy, Networking, and Support Organization

Humanizing Mental Illness

SPECIAL NOTE:   This article was written and submitted by Mike Weaver, NC CANSO board member and Executive Director of Mental Health Association of the Tar River Region.

After Christmas, and after picking up a friend at his house near Hartford, Connecticut, we were bogged down in Holiday traffic. We decided to get off onto highway 6 which parallels 84 and goes through Newtown. We saw the many shrines to those tragically killed there and could feel the pain in that beautiful New England village. Not many escaped the tragedy. I thought about the many mothers and fathers, sisters and brothers and extended family members who would feel that day forever. I also thought about Adam Lanza and what he needed that day in order not to kill his mother, students and teachers and himself.

I also listened to talk show hosts and listeners as they espoused their views on gun laws, mental illness, commitment and other related topics. One talk show host clearly said, “the problem is not guns, it’s the mentally ill we need to deal with.” I have been diagnosed with bipolar disorder since 1986 and after each shooting that involves a diagnosed person, the rhetoric ramps up. This time it is stronger and meaner toward those of us living with mental illness.
“The premise that we can predict or prevent violent acts is unsupported. Even in the case of severe mental illnesses, there is no special knowledge or ability to predict future behavior. The fact is people with mental health conditions are no more likely to be violent than is the general population.” (Dr. Wayne Lindstrom, MHA) “The truth is that nobody is able to predict behavior on the individual level. Psychologists and psychiatrists may be able to predict relative risks for groups, but that breaks down when we start looking at an individual person.”(Norman Hoffman, Phd.)

Actually, those with mental illness are eleven times more likely to be the recipient of violence than to commit violence. So, the next suggestion by many is that we need to commit more individuals with mental illness into locked wards and to force people into treatment. We can no longer go around locking up people because they act strangely, talk to themselves or have a mental illness. This is also financially impossible in our current environment. States have tried this. (Illinois lowered its standards to allow the commitment of virtually every person with schizophrenia and bipolar disorder.) There are not enough beds and do we want to return to the world of those with mentally illnesses peering out of state institution windows for a lifetime?

Rather than committing large groups of people and forcing people into treatment, it would be more humane and cost effective to dedicate adequate resources toward prevention, early intervention and recovery oriented services which have positive outcomes. We need to treat people as people and not as diagnoses. It is not about normalizing mental illness any more than normalizing cancer. We need to humanize it so that those living with a mental illness and their family members don’t become the scapegoats for every shooting in America.

SPECIAL NOTE:  This article is written and submitted by Bonnie Jo Schell, Chairperson of the Board of Directors for NC CANSO.

President Obama’s Plan to protect US children and communities from random and planned violence includes one alarming proposal. The President wants all loopholes closed from state and national lists that could keep guns out of dangerous hands—the hands of those diagnosed to be mentally ill. NY quickly passed legislation to force professionals to notify an agent of the state if they reasonably judged the patient as likely to harm herself or others, compromising patient-doctor confidentiality.

Keeping lists of people either receiving treatment or committed for danger to self or others or likelihood to functionally deteriorate is scapegoating the one out of every five Americans likely to need mental health treatment at some point in their lives. The List demonizes the “Other” as The Problem, in the same way that the rhetoric in the last election demonized 47% of our citizens receiving government benefits as being responsible for the high debt ceiling of the US. At least none of the mass murderers since Columbine were members of the 47%.

In scapegoating a person or relatively powerless group is made to bear the blame, is punished and stigmatized for wrongs that were not of his doing. The term comes from a goat let loose in the wilderness on Yom Kippur after the high priest symbolically laid the sins of the people of Israel on its head. (Lev 16:8-22.) In the U.S. we have scapegoated Communists and their sympathizers, Japanese-Americans, Gays, Roman Catholics, the Irish, African-Americans, people from Mexico or South America, and since the 9/11 attacks, people of Middle Eastern ancestry. The Inquisition tortured and burned people making suggestions of religious and social reform; The Holocaust gassed people charged with being a drain on the German economy: The lists of expendables included Gypsies, the Physically and Mentally Disabled, Inebriates, Homosexuals, and Jews—all “useless eaters.”
The Dangerous List would contain many false positives since the only sure way to get services is to say you feel like killing yourself or someone else. Every homeless person in the dead of winter knows that.
The Dangerous List is a rush to “do something” that is overly simplified and not sound:

• Neither experts in criminal law nor psychiatrists can accurately predict the next violent offenders.
• Individuals with suicidal ideation will be careful to not mention it to a therapist or doctor for fear of being put on The List. Whose suicide rates have increased at an alarming rate? Teenagers and senior men, usually not in treatment. There are twice as many suicides among mental health patients as homicides.
• The chances that the list would contain more than 1% of the 5% of persons with mental illness who commit violent acts while using alcohol is slim.
• In these days of mass access to information “in the public domain,” lists of persons with mental illness are bound to be misused. Will Community Colleges and/or Universities check their applicants against The List? Will veterans with PTSD be turned down for further education? Will Homeland Security use The List at airports?
• Those considered to have the personality disorder of being a sociopath without any empathy for others may never be on The List unless a parent puts them on when they kill animals as a child, store up grudges, blaming others, and are socially rejected from groups they wish to belong to.

Back in 1963 when I was diagnosed with schizophrenia, the doctor told my parents to be sure I never received help in the public system or had my psychiatric sessions submitted to a group or private insurance company or I would never be allowed to teach school in Georgia. I learned to pass as “normal.” I was fearful on every job that it would somehow be discovered that I lied in answering the old question: Have you now or in the past been diagnosed or told you have a mental illness? That question, along with birthdate, is gone now since it was a violation of the American with Disabilities Act.

I thought times had changed. Mental Illness is now known to be a condition from which at least 60% recover completely. Hollywood and country music stars, athletes and politicians, have been open about having depression or bipolar and addiction disorders. They get treatment, are interviewed on mindful, deliberate changes in their lives they are making, and they go back to work.
Personally I don’t object to persons who have been judicially committed as a danger to self or others being prohibited from owning a gun, but that prohibition should have time limits and not be for a lifetime.
In the US we keep a registry of those with Tuberculosis because of its extreme contagion and destruction. We keep lists of convicted pedophiles, but not all of those who may have thought about sexually molesting minors and mentioned that to a therapist. Even though a small percentage of persons with diabetes go into a coma and cause automobile or truck accidents, we don’t require doctors to turn in the names of those with Type I or II Diabetes. People with epilepsy in most states can have a driver’s license if they have gone three years without a seizure. We do not have a master list of households to which peace officers have been called for domestic violence or restraining order violations; that information only is revealed in the newspapers after a murder.

The last time I was seriously and dangerously suicidal, I made a daily contract with my doctor to live another day and to write poetry and call a friend every day until I began to feel better. If I had revealed my suicidal thoughts and the doctor had immediately reported me to authorities, I would not have gone back. Compiling a master Dangerous Persons List gives the state a false sense of protection and safety. Furthermore, it removes dignity and respect from a group of people who have not committed a crime.
It would make more sense to reduce the availability of weapons of mass destruction.

Bonnie Jo Schell
January 21, 2013

Significant mandates arose from an agreement between the U.S. Department of Justice and the State of North Carolina in the latter part of 2012.   This New Year will include a new emphasis on personal agency and choice for individuals using public mental health services in North Carolina!  As a result, our Local Management Entities/Managed Care Organizations (LME/MCOs) are to be ensuring a level of engagement and an emphasis on best service outcomes that we have not seen in our state!  Four state-wide trainings for MCO staff have begun after dozens of people put their heads together to create the training process against at timeline!  Below are some of the training topics.

Diversion of people from inappropriate settings

While the initial target of the DOJ settlement has been the 7,000 or so individuals living in congregate facility settings, the mandates are very far-reaching.  It means focusing more on the potential of people to set goals, grow, and recover rather than assuming dead-end living because people’s deficits are too great to warrant the services they could otherwise have benefited from.

North Carolina, therefore, will be “closing the door” on our overabundance of facilities by carefully screening people for whether they truly need to be in a facility.  Novel idea?  Not so, it has been considered before.  Our state just did not have the political will to implement the actions necessary to ensure people lived more humanely and at least had a choice about where they were placed beyond hospitalizations.  But because of The Department of Justice motivating us, now we do have the will, and this will help our state come forward as a people who desire a humane culture.  So a broader approach to screening people out of facility settings has recently been developed and will be fully operational shortly.

In-reach and Transition Coordination

The next set of functions to be developed per the Settlement and is  the systematic but personal engagement of people living in facilities, finding those who want to live in the community, and making the  arrangements to help that happen for the person’s success.  Our state has decided to use peer specialists for this role because of the natural nature of a relationship between two people who have shared past experiences.  NC CANSO says “BRAVO” to this decision!  The training manual for the MCOs articulates that they are to use peers for the In-reach effort, and if they have no available peers in their areas immediately, they must have them employed for this important effort within twelve months!

The transition staff, who will be trained in options counseling, which includes understanding local housing availability, benefits counseling, and service linkage to the right level of services will be the next important function within the service team.

This team will work closely with the MCO housing specialist so that the transition staff will have housing availability when assisting a person to transition.  This effort will require close coordination and pacing housing and service efforts with the person’s desire to move on out of the facility.

The Department of Health And Human Services Housing Director has been able to determine housing solutions through various programs with rental assistance and other incentives and will also be doing outreach to communities to develop even more housing alternatives.

Person-Centered Services and More Peer Support

Meanwhile, as the transition pieces are developed and trained according to a timeline established by the DOJ, staff in the Best Practices section at the Division of Mental Health, Developmental Disabilities, and Substance abuse services are working with stakeholder groups that include consumers, providers, other agency people to ensure that North Carolina finally has a top-notch serviced definition for ACT (Assertive Community Treatment) teams, for Supported Employment, and for Supported housing/tenancy supports.  Furthermore, the creation of roles for certified peer specialists to enhance the service efforts and results in people’s lives has been another ongoing effort.  The development of these services has required a bit of research, including outcomes studies, and the services will be monitored for fidelity with established and respected tools.

THIS makes people who use services know they are valued—the fact that there will be this level of accountability for service quality now!

NC CANSO wishes to thank Disability Rights North Carolina for its effort in focusing the sights of the Department of Justice on our long-existing problem.  Our members have participated or are participating in many parts of these exciting changes.   We hope our voices make a positive difference for our peers and those who strive to support us in the public system!  Happy, busy New Year!

This year’s “One Community in Recovery” conference on November 14 and 15 was the best of the four that have been held.  First, let me say that for many, the title of the conference has begged the question, “Recovery from what?”  Because anyone living in North Carolina and who cares about the lives of people with mental illness knows there is a lot our collective community has to recover from and on many levels.  And then there is the future.

The future of our public mental health system rests more and more on the shoulders of people outside of Raleigh who can unite and give solid messages to those making decisions in Raleigh AND in our local systems and communities.  Never has advocacy from people who have lived experience with mental illness yet who have recovered, people who use services, family members, people who provide services, and people who administer them been more important.  This advocacy must be different in nature because it is based in shared understanding of issues from all the various perspectives above.  This shared understanding impacts ideas and strategy.  It also means that advocacy must become working advocacy, and not just spoken ideas.   That is, advocates of all backgrounds need to be in many important discussions that are taking place related to managed care, the DOJ/NC settlement, health care integration, etc.  There is simply too much at risk for people to remain passive.  Too many things just won’t work right if we, including all reading this article, do not get involved in all the ways we can.  North Carolina must put aside its past and come of age.  It is time for participatory change, whereby all impacted by new forces come to the tables where changes are planned and decisions are made!

I think the “recovery conference,” as the recent event is commonly called, brought many of its participants to the realization that these times are our most urgent but that together, we could help shape communities and systems that focus on people’s strengths and potential, thereby fostering growth and recovery!  I think that we saw that enough people with diverse perspectives share the same vision and are willing to exert new effort toward a different future that we may be finally reaching a tipping point in North Carolina.  If our minds are bent on helping people to grow and recover rather than on maintaining people within the scope of minimized symptom array, this will impact our state’s culture, no doubt.  For by focusing on a people with hope and respecting their possibilities, we have simply elevated their humanity.  What a culture shift that would be!

Topics that Reflect Recovery Movement in North Carolina  

The conference opened with an exciting and practical challenge by Harvey Rosenthal from the New York Association of Psychiatric Rehabilitation Services.  Rosenthal has been aware of the systemic changes in North Carolina for some time, and he is keenly aware of the new requirements of the Health Care Reform.  Further, New York’s own Olmsted-related challenges in the past three or four years are similar to our recent involvement by the Department of Justice because of North Carolina’s historic institutional bias.  This having been said, Rosenthal articulately pointed out how North Carolina was in the middle of the “perfect storm” that will result our state’s best opportunity to design a system based on desired outcomes of recovery and personal empowerment.  IF WE ADVOCATE.  He also pointed to how the development of more distinctly defined peer roles in the system and the heavier utilization of peer support in various capacities can be one of the strongest characteristics of the system of the near future.  He even spoke to the important role of consumer operated services in an effective, efficient mental health system.  Again, WE MUST ADVOCATE!

The second keynote presenter was Lori Ashcraft, one of the co-founders of the Recovery Opportunity Center in Phoenix, Arizona (Recovery Innovations is associated with this, if you are familiar with R.I.)  She spoke of the role of adversity in developing personal resilience and leading to growth and recovery.  She shared her own personal story of recovery and spoke of how the services approach of her company grew out of taking risks on relationships with people, seeing their strengths in spite of the adversities in their lives and focusing on their personal hopes and desires as keys to helping them recover.

Listening to attendees of the conference, I heard so many reflections on things learned from both Rosenthal and Ashcraft, as if the timing of our state’s need and the messages by these speakers could not have been better.  I am so glad these two joined us all in Winston-Salem this year.  But I cannot minimize the information shared by our in-state presenters who were consumers, providers, LME/MCO staff, and others who just care.   If I had more space, I’d love to list some of these very timely topics that were presented!  I realized that so many of us have grown in our thinking about recovery, about person-directed lifestyle and services, about the need for more fully informed and active advocacy, and about the role of peer support.  In fact, during a consumer advocacy caucus during the evening of the first day, a big focus became how to elevate and define peer support so that it becomes a characteristic service in many places in our public system.  There will be more peers involved in systems advocacy, soon, and if providers and others affirm these peers in their knowledge and advocacy, we can help strengthen the system in ways that will benefit all the system’s participants!

I hope you will look for information about the recovery conference as it comes out next year!  There will be more happening, more need to get together then than even now!  Look on our web site for information as it comes available but put it in your mental calendar as you consider education possibilities for 2013.  We need for you to be there, too!

NC CANSO desires to see progressive change in  our state with regard to how our state-wide community respects and encourages us and our friends.   In recent years, North Carolina has talked about becoming oriented toward recovery in its mental health service system. This means as a state, there is a growing will to focus more on people’s strengths, possibilities, and growth rather than on deficits, with services aimed more at crisis and symptom management. Yet the fastest way to forge a path toward a recovery culture (because we simply are not there yet!) is to engage persons with the lived experience of having mental struggles, addiction, or even some kinds of intellectual or developmental disabilities in both challenging and supporting each other to live better! Yes, in the states where the recovery culture and real life outcomes show reduced crises and hospitalizations (especially re-hospitalization!) there is enlisted the strength, empowerment, and integrity of a strong peer support force!
In fact, in the state of New York (as just one example), many of its most productive services are peer-delivered–perhaps even from agencies that are peer-operated. The factor that has enhanced the growth of peer-services and innovation has been the willingness of several persons with their own recovery experiences to take risks on their own innovations all within a close span of years. It is some of these risk-takers whom this writer considers as mentors. But first, there was a strong culture of consumer empowerment and peer support that influenced these courageous innovations. Further, in that state the emphasis on a different paradigm of care has been so strong in part because a core of the service system has been the use of psychiatric rehabilitation as the backbone of the service array rather than the medically centered approach. And you cannot separate psychiatric rehabilitation (social and functional recovery) from peer support.
What does recovery look like? What does it feel like? What have been some of the road blocks against which people most often struggle? Are we satisfied with recovery or is there even a bigger picture? Without clarity on these, it is difficult for a system to have a true and vibrant vision of the recovery culture we so definitely need. And who can best lend that clarity but those who have walked the walk? These are not profound ideas, but somehow, our state obviously has not sufficiently valued them.
According to the North Carolina Peer Support Specialist Program http://pss-sowo.unc.edu/pssjobs there are currently 721 Certified Peer Support Specialists in our state already. Yet only a fraction of these individuals have found jobs yet (by the way, jobs are posted on the website given). Meanwhile, our state could solve many problems through qualified, dedicated professional peer support specialists.

For instance:
 We are about to undertake the in-reach into adult care homes across our state to ensure that citizens who wish to leave these settings are supported to do this safely and optimally, with growth and possibility being objectives for these efforts. We cannot do this well without peer transition specialists and the lens of hope through which they view life.
 High numbers of repeat re-hospitalizations could be minimized by peer bridgers who help with transition from hospital to the community.
 Homeless persons with disabilities would have a better chance at finding homes. Housing is more available than many think—but housing managers want assurance of Supported Housing programs which in other states are offered by peer specialists.
 Supported employment as a practice is a new objective for our state. Peer specialists can also be very effective employment specialists and network builders.
 Persons with mental illness or addiction with other chronic diagnoses can improve the quality and quantity of their years through a disease management approach with the support of Peer Wellness Coaches. A pilot of such a program is beginning in Winston Salem in October.
 Volunteer and paid roles for CPSS through peer centers and recovery education centers are community assets that must not be underestimated in our need to develop self-help and mutual support groups across the state.

The successful future of North Carolina’s response to persons with mental health challenges, addiction, and some other disabilities will depend on how truly we embrace mutual support and self-help in our communities.  NC CANSO knows peer support is the vehicle.

For those waiting for information on the upcoming “One Community in Recovery” conference, you can access all the information at the link below.   A cross-discipline, cross-perspective group of dedicated individuals from across the state has worked hard through email and telephone to bring timely topics to NC consumers, service providers, administrators, an advocates.  This year’s theme is Bringing Vision into Reality, and  will focus on the major culture change we must embrace in spite of and in light of our move toward managed care.

Click on the link below to find the conference agenda, registration, and yes, scholarship information.  But you better hurry for a consumer scholarship.  The deadline for this simple one-page application is this Friday, September 21.

Link to One Community in Recovery information:  http://northwestahec.wfubmc.edu/mura/www/?um_campaign=none&utm_source=redirectlink&utm_medium=none/#/event/37351

Note: This article was originally written spring 2012

Is your LME (local management entity) applying with the state to become a waiver manager (or an “MCO” or managed care organization)? The consider this: Through the years, how much “genuine welcome” (good terminolgy found in the original State Plan for Mental Health Reform) has been extended to the consumer community to ensure that the customer’s voice informs quality and progress in your local service system?

Has the LME been open, transparent, and engaging with its local consumer base, or is it more insulated in how it does its planning? Is your local CFAC well attended or is the turnover high? Does your CFAC invite consumers and other community stakeholders to share ideas or concerns on a comfortable level? Does your CFAC (Consumer and Family Advisory Committee) have legitimacy in your larger community and not just with the LME board?

Does your LME administration include asserted community opinion in its quality improvement planning? Is the service system planned well enough to prevent unnecessary hospitalization or crises, which can result in more trauma, stunting growth and recovery? And how empowered is the consumer affairs section of your LME? Does it have a strong voice within the administration? Is the office directed by a well-trained and knowledgable person who himself or herself understands first-hand the perspective of persons needing or using services by having learned from his or her own growth in spite of having a diagnosis? Welcoming consumer responsiveness is foundational to the quality and value of service administration.

These questions point out that successful waiver administration depends on the management style of the LME and on the continued, valued engagement with consumers and other stakeholders inthe communities it serves.

So what about your LME? And is DHHS looking at these elements? We surely hope so, because there is much at risk if we do not have a consumer-informed service system, especially when funds are ever-tightening! We as consumers believe that public dollars must buy VALUE. And we know value.

Change certainly takes patience, but alternately, progress requires patience, hard work, and collaboration. Stay tuned to learn how you can advocate locally and at the state level for changes that bring responsive innovation and solutions. Ω

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EXERCISES FOR EVERY MOOD (See Living Well section)

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The Consumer Voice is becoming stronger now, but not without much work and ongoing outreach across geography and across organizations! Yet this effort is not without reward–for who can better tell our own stories? Who can best enlighten decision-makers and communities about the true nature of our potential to recover or to attain more skill and growth? Who can best explain the positives and the negatives about living in a small facility–a world with glass walls and ceilings that often make recovery hard to envision and which actually creates disability among our peers? The problem is that North Carolina has hurt because we haven’t been involved, engaging others and telling our stories as citizens with valid experiences and to share our hopes!

We often let others define us. We have passively allowed ourselves to be viewed through flawed lenses, created by wrong assumptions in the uninformed minds of others in our communities. They do not know that people can and do recover, that people can contribute to their communities, that just because we have a psychiatric label does not make us less human, less valuable.

Sound extreme?  You be the judge.  Listen to this news clip from a mountain community in our state:   That perspective lives right here in our state–especially in those communities that have the most facilities for persons with disabilities–projecting to local folks that residents are ‘unsafe’ or unworthy to be in the community. You can see this video clip at this link: http://www.wlos.com/shared/news/top-stories/stories/wmya_vid_7291.shtml to get an idea of the assumptions and statements some North Carolinians will make even for public consumption!  ”Build a fence around them,” one interviewee recommends.

NC CANSO has been involved in many ways in advocacy around this issue of respecting life and law and ensuring that people are able to choose whether they live in a facility or in their own setting.  We advocate for the kinds of supports, housing, and services that will help them not to stagnate, but to grow and recover!  It costs less to the taxpayer to provide this than to put them in a “home” and it certainly costs less to an individual who wants to direct his life toward a different vision.  We hope other consumer advocates and consumer-supporters will raise their voices with us about this extremely important concern!  And if you have a friend who lives in an adult care home, be supportive:  reach out, offer him or her courage and strength as so much may suddenly be changing around that person in response to the Department of Justice or another federal agency who has been calling our state to comply with regard to the use of funds to house people in large settings.   Take that person for coffee and a visit and help him have a vision for his or her own growth–no matter where he or she chooses to live.

North Carolina may have pretty roads and trees and hills and art and beaches and mountains and venerable old neighborhoods and updated, upscaled downtowns (in some towns), but this isn’t truly what defines us as a state.  It is the character of our people.  And this is where the story becomes regrettable.

What we don’t seem to have is self-respect. That is, as a state, we don’t respect our own citizens enough to ensure that all are regarded and valued as people with rights, potential, and the care they need as citizens when they need help. And especially when people have mental illness from which so many more of them could actually recover than do, North Carolina shows a diminished regard for its own. Research suggests that between 20 and 25 percent of us has a mental illness, and with the lack of real parity in health care, our troubling economy and job losses and the disabling nature of the illness at times, citizens who will need help from the state at large come from all demographic backgrounds. Yes, these are our citizens and our neighbors!

But we do not fund sufficient services and we don’t fund the right kind of services.  Worst of all, we have warehoused almost 7,000 North Carolina citizens in facilities that had originally been meant for the “frail elderly.”  This means that within these settings, with VERY few exceptions, there have been no activities planned to promote rehabilitation and recovery.  No psychiatric rehabilitative services.  Poor medication management.  Contracts with psychiatrists who may not even live in the United States.  No private place for a resident to withdraw to (small rooms are shared, as well as ONE dresser in most settings). In at least one of our communities, town fathers tried to pass an ordinance that would prevent residents from being able to walk around in the town unless they had a staff person with them.  WHAT?  These settings are largely unregulated and have so few staff, that ordinance would have been a CRAZY idea, had not an attorney from the Governor’s Advocacy Council written a letter to the town manager  about the unlawfulness of this act!

Yes, this has gone on for years!

What defines North Carolina?  NC CANSO invites you to help re-define our state as one that lets go of old assumptions about persons with psychiatric or other disabilities.  Let’s become a home state that truly does welcome its citizens home and to live the life that living in a real home means.  Let’s look at our citizens in light of their possibilities and hopes instead of defining them according to assumed deficits.  Let’s stop limiting their rights as citizens.

As American citizens, we are to have certain inalienable rights.  In North Carolina, if we are to ensure that life, liberty, and the ability to pursue happiness is available to all, then we have some hard thinking and much shared work ahead as we dismantle unacceptable systems and replace them with services that actually cost less and allow people with disability with full citizenship and the right to grow healthier.

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